1. Acceptance of Terms

By accessing and using the Granxal service ("the Service"), operated by Granxal Technologies S.L. ("the Company", "we", "our"), you ("User", "you") agree to be bound by these Terms and Conditions of Service ("Terms").

If you do not agree with any part of these terms, you must not use our service. These terms constitute a legally binding agreement between you and Granxal Technologies S.L.

2. Service Description

Granxal is a SaaS (Software as a Service) platform designed for the comprehensive management of livestock farms. Our services include:

2.1 Main Modules

• Animal Management: Registration, identification, genealogy and full livestock tracking
• Treatment Control: Management of vaccines, medications and health calendar
• Birth Records: Reproductive control, inseminations and births
• Machinery Management: Inventory, maintenance and equipment cost control
• Finance Module: Economic control and profitability analysis (Professional Plan)
• Land Management: Plot and territorial resource control (Professional Plan)

2.2 Technical Features

• Cross-platform web access (Windows, macOS, Linux)
• Automatic backups
• AES-256 data encryption
• Integration with official systems (SITRAN)
• REST API for custom integrations
• Advanced reports and analytics

3. Registration and User Account

3.1 Registration Requirements

To use our service, you must:

• Be at least 18 years old or act on behalf of a company
• Provide accurate, current and complete information during registration
• Maintain and update your account information
• Be responsible for maintaining the confidentiality of your password
• Notify us immediately of any unauthorized use of your account

3.2 User Responsibilities

You are solely responsible for:

• All activity that occurs under your account
• The accuracy of data entered into the system
• Compliance with applicable livestock regulations
• Proper management of user permissions in your organisation

4. Plans and Billing

4.1 Available Plans

4.2 Billing Terms

• Monthly Billing: Charges are processed on the same day each month
• VAT Included: All prices include applicable VAT
• Payment Methods: Credit card, bank transfer, SEPA direct debit
• Free Trial: 30 days with no commitment, no credit card required
• Plan Changes: Possible at any time with immediate effect

4.3 Refund Policy

We offer full refunds in the following circumstances:

• Cancellation within the first 7 days of the billing period
• Unresolved technical issues preventing use of the service
• Demonstrable failure to meet our service commitments

5. Permitted Use

You may use our service solely for:

• Legitimate management of livestock and agricultural activities
• Compliance with applicable regulations and rules
• Commercial purposes related to animal production
• Research and development activities in the livestock sector
• Training and education in livestock management

6. Prohibited Use

It is expressly forbidden to:

• Use the service for illegal or unauthorized activities
• Attempt to gain unauthorized access to our systems or data
• Interfere with the normal operation of the service
• Share access credentials with unauthorized third parties
• Reverse engineer, decompile or disassemble the software
• Use the service to directly compete with us
• Transmit viruses, malware or malicious code
• Violate intellectual property rights

7. Data Protection

We strictly comply with GDPR, LOPD and other applicable data protection regulations:

7.1 Security Measures

• Encryption: AES-256 in transit and at rest
• Location: Servers exclusively in the European Union
• Audits: Quarterly security audits by certified third parties
• Access: Restricted and monitored access control 24/7
• Backups: Encrypted backups with 7-year retention

7.2 Your Rights

As the data subject, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion of your data
• Restrict processing in certain cases
• Data portability in structured format
• Object to processing

7.3 Commercial Communications and Email Marketing

In accordance with Article 6.1.a of the GDPR and the applicable Information Society Services regulations, sending commercial communications is subject to the following conditions:

Legal Basis and Consent

• Commercial communications are sent exclusively to users who have given their express consent by voluntarily checking the corresponding box in the registration form.
• Consent is obtained separately and independently from acceptance of the terms of service, being entirely voluntary.
• We keep a record of the moment, means and content of consent given, in accordance with Art. 7.1 GDPR.

Types of Communications

• Newsletters: Periodic bulletins with news from the livestock sector and platform updates.
• Commercial communications: Information about new plans, promotions and special offers.
• Educational content: Invitations to webinars, guides and sector resources.
• Product updates: Announcements of new features and improvements.

Right to Object and Unsubscribe

• You may withdraw your consent at any time, free of charge and without need for justification, through any of these means:
• Unsubscription will take effect within a maximum of 48 working hours.
• Withdrawal of consent for commercial communications does not affect the lawfulness of prior processing or access to the contracted service.
• We will continue to send communications strictly related to the service (invoices, security alerts, important changes to the terms) based on legitimate interest, regardless of marketing consent.

Data Processed for Marketing

• Name and email for personalisation and delivery
• Country and region for geographic segmentation and relevant content
• Type of farm to personalise content
• Interaction history with previous communications (opens, clicks) to improve relevance

Email Marketing Provider

We use email marketing providers located in the EU with whom we have signed a Data Processing Agreement (DPA) in accordance with GDPR. Your data is not shared with third parties for their own commercial purposes.

8. Service Availability

8.1 Availability Commitments

• Target Uptime: 99.9% monthly availability
• Scheduled Maintenance: Notified 72 hours in advance
• Maintenance Window: Sundays 02:00–06:00 CET

8.2 Service Interruptions

The service may be unavailable due to:

• Required scheduled maintenance
• Critical security updates
• Unforeseen technical issues
• Force majeure circumstances
• DDoS attacks or third-party connectivity problems

8.3 Compensation for Interruptions

If we fail to meet our 99.9% availability commitment:

• 95–99.8%: 10% credit on monthly invoice
• 90–94.9%: 25% credit on monthly invoice
• Below 90%: 50% credit on monthly invoice

9. Cancellation and Termination

9.1 Cancellation by User

• You may cancel your subscription at any time from your control panel
• Cancellation will be effective at the end of the current billing period
• There are no penalties for early cancellation
• Your data will remain available for 90 days after cancellation

9.2 Termination by Granxal

We reserve the right to suspend or terminate your account if:

• You violate these terms of service
• You fail to pay invoices within 30 days
• You use the service in a way that compromises its security
• You provide false or misleading information

9.3 Effects of Termination

• Immediate loss of access to the service
• Data deletion after the 90-day grace period
• Ability to export data during the grace period

10. Limitation of Liability

10.1 General Limitations

To the maximum extent permitted by law:

• Our total liability is limited to the amount paid for the service in the 12 months prior to the incident
• We will not be liable for indirect, incidental, special or consequential damages
• We do not guarantee that the service will be uninterrupted or error-free

10.2 Exclusions

We will not be liable for:

• Data loss due to user actions
• Damages caused by third parties
• Internet service or infrastructure outages
• Misuse of the service

11. Modifications

11.1 Changes to Terms

We may modify these terms at any time. For significant changes:

• We will notify at least 30 days in advance
• We will send notification by email to your registered address
• We will publish the changes on our website
• We will update the "last updated" date

11.2 Acceptance of Changes

Continued use of the service after notification constitutes your acceptance of the new terms. If you disagree, you may cancel your subscription.

12. Applicable Law and Jurisdiction

12.1 Applicable Law

These terms are governed by Spanish law, without prejudice to conflict of laws rules.

12.2 Jurisdiction

For the resolution of any dispute related to these terms:

• Consumers: Courts of the consumer's domicile or courts of Galicia
• Companies: Competent courts of A Coruña, Galicia, Spain

12.3 Alternative Resolution

Before initiating legal proceedings, we recommend:

• Mediation through recognised institutions
• Arbitration through the Arbitral Tribunal of A Coruña
• EU Commission ODR platform for online disputes

13. Contact Information

13.1 Office Hours

• Technical Support: 24/7 (chat, email)
• Commercial Support: Mon–Fri 8:00–20:00, Sat 9:00–14:00
• Legal Matters: Mon–Fri 9:00–18:00