1. How to request it

1. Write to info@granxal.com from your account email, with the subject "Delete my account".
2. Tell us the name of your farm or clinic and whether you want to delete the whole account or only your user.
3. We will confirm the deletion by email within 30 days at most. If we need to verify your identity, we will ask before deleting anything.

If you are an invited user (not the owner), the farm owner can also remove you at any time from Settings → Users.

2. What is deleted

• If you are the owner: the whole farm or clinic account, its users and all its data (animals, treatments, breeding, land, crops, inventory, finances, documents and photos).
• If you are an invited user: your user and your personal data (name, email, sessions and devices). The records you created in the farm belong to its owner and are kept without your access data.
• The subscription is cancelled and no further charges are made.

3. What is kept and for how long

We only keep, blocked and not used for anything else, the data the law requires us to retain, such as your subscription invoices and billing details (tax and commercial obligations, up to 6 years). After that period they are deleted.

Encrypted backups are rotated automatically: deleted data disappears from them within 30 days at most.

4. Before deleting

If you want to keep your information, ask us in the same email for a copy of your data (right to portability) and we will send it before deleting the account.

If you signed in with Google, you can also remove Granxal's access to your Google Account at myaccount.google.com/permissions.

More information in our Privacy Policy.